Enterprise Architecturenterprise Dr. Stephan Aier
1 Formal requirements
This is the final examination for the course Enterprise Architectures. This document comprises a case description (section 2) and questions you are ex-pected to answer (section 3). The solution that you hand in should comprise the answers to these questions. The case description provides the necessary background. Wherever necessary and helpful for your solution make your own assumptions beyond the case description and document these assumptions.
Your solution should be a text document that optionally may contain illustrations supporting your arguments. The document format can be defined by yourself, however, your solution must not exceed 7,000 words including all headings, tables, appendices etc. Please provide your solution as a Microsoft Word file or as a PDF file.
2 Case description
The insurance company �Caredenia� is established for more than 100 years in some Europe-an countries and has established a high reputation in the area of health insurance. Caredenia�s key to success were their very competitive products for health insurance. In benchmark tests their health insurance products were always among the very best. Therefore sales has never really been a challenge for Caredenia since customers actively approached the company for buying their products. Still, earnings were rather high.
In recent years, however, the market changed fundamentally. First, costs of health care in-creased dramatically. Second, new players particularly in the area of online/direct insurers entered the market. Online/direct insurers have significant cost advantages since they do not run an extensive network of insurance agencies. They rather sell and process insurances di-rectly via internet. Third, the health insurance market faces evermore legal regulations that affect Caredenia�s business. The future of health care and health insurances respectively is unclear.
Consequently, Caredenia has to improve the efficiency of their business and they have to improve the effectiveness and power of their sales department. Next to organizational changes, IT and information systems are pivotal for this transformation.
Questions in section 3