IO Corporation is a 32-year-old information technology company with more than one (1) million products sold worldwide, including thin clients, which replace bulky computer hard drives in networks. Its competitors in the thin-client market include Hewlett-Packard, Dell Computer, and Wyse Technology. IO Corp is considering outsourcing its customer service activities. Employees may resist this outsourcing plan because they fear their jobs would be lost.
Prepare a 4 page paper that includes the following:
1.Discuss the factors involved in the outsourcing decision.
2.Describe the issues surrounding the sense of control.
3.Prioritize the steps involved in meeting employee resistance to the outsourcing plan and rationalize the plan.