Use the headings below with the information requested.
- Chapter Overview–A brief overview of what the chapter was about.
- Topic of Interest 1–What two topics were the most interesting to you and why?
- Topic of Interest 2– ” ” ” “
- Real life relation–Relate something in the chapter that you experienced in your real life. Discuss what it is and how it relates and/or exemplifies an idea in the book. Even if you have no CRM, retail, or work experience, think critically about your experience as a customer with businesses of all sizes.
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