(5c) For your individual work this week recall what you learned about diagnosis and providing feedback. You will analyze a real world case and illustrate use of data analysis and action plan development.
After reading the case “Peppercorn Dining” starting on page 238 and using your knowledge of diagnosis and feedback, address the following questions:
- How effective was the OD consultants’ data gathering? The content of the data? The process of how the data were collected?
- Use force-field analysis to analyze the data. What conclusions would you draw from the analysis?
- How should the feedback session be designed? What information should be used from the analysis?